Support Center

Need help with your battery? We're here to help.

If you have a question about charging, compatibility, LED indicator lights, battery performance, or warranty support, please submit your information below. Providing complete details helps our support team check your case faster.

Register Warranty | Check Compatibility | User Guide

Before You Contact Support

Please have the following information ready to help us assist you faster:

  • Amazon order number
  • Product type: DEWALT Replacement Battery / EGO Replacement Battery
  • Battery capacity: 6Ah / 8Ah / 10Ah / 12Ah
  • Tool model number
  • Charger model number
  • Battery reference number (if available)
  • Clear photos or a short video showing the issue

Submit a Support Request

Please complete the form below so our support team can better understand your issue.

📷 Photo or Video Attachments: If you need to send photos or videos, please email us directly at amzus.support@gmail.com with your Amazon order number.

Common Support Topics

Battery Does Not Charge
  • Make sure the charger is plugged in and powered on.
  • Remove and reinsert the battery firmly.
  • Let the battery cool down before charging.
  • Try another compatible charger if available.
  • Contact support if the issue continues.
Battery Does Not Power the Tool
  • Confirm that the tool is compatible with this battery platform.
  • Fully charge the battery and try again.
  • Check that battery contacts are clean.
  • Try another compatible tool if available.
  • Contact support with a short video if the issue continues.
LED Indicator Does Not Work
  • Charge the battery fully first.
  • Press the indicator button firmly.
  • If the LED still does not respond, contact support with photos or a short video.
Compatibility Question
  • Check the Compatible Models page first.
  • If unsure, send us your tool model number, charger model number, and a clear label photo.
Short Runtime
  • Runtime depends on tool type, workload, temperature, and battery capacity.
  • High-power tools may drain batteries faster.
  • Fully charge the battery before heavy use.
  • Let the battery cool down after heavy-duty work.

Contact Support Directly

Email: amzus.support@gmail.com

Please include:

  • Amazon order number
  • Product capacity
  • Tool model number
  • Charger model number
  • Clear photos or a short video showing the issue

Response time: We usually reply within 24–48 hours on business days.

Disclaimer: This support page is for product assistance and service communication only. It is not connected to any marketplace review, rating, or promotional reward request.

Brand names and model numbers are used only to describe compatibility. YBT is not affiliated with, endorsed by, or sponsored by DEWALT or EGO. All trademarks belong to their respective owners.